If you notice any missing part(s) when you receive a product ordered on our website, please open a ticket with our support department as follows, within the warranty period:
> Category: Defects & Breakage
> Subject: Missing part
> The attached pictures are mandatory to submit your ticket.
Our agents will get back to you as soon as possible.
Depending on the technical complexity of the statue, our team will either send you a spare part or repatriate the statue for a replacement.
If the product was ordered from a retailer, please contact him directly.
Do not hesitate to consult the Warranty section for more information or a reminder on this subject.