Missing Parts


If you notice any missing part(s) when you receive a product ordered on our website, please open a ticket with our support department as follows, within the warranty period:

> Category: Defects & Breakage

> Subject: Missing part

> The attached pictures are mandatory to submit your ticket.

Open a ticket

Our agents will get back to you as soon as possible.

Depending on the technical complexity of the statue, our team will either send you a spare part or repatriate the statue for a replacement.

If the product was ordered from a retailer, please contact him directly.

Do not hesitate to consult the Warranty section for more information or a reminder on this subject.